Technical Support Engineer
São Paulo Headquarters
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Customer Success at TRACTIAN
The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.
What you'll do
At Tractian we deeply value high-quality Customer Experience and view it as necessary for our success. As a Technical Specialist for Tractian, you will be responsible for providing quality, autonomous, and knowledgeable support to the internal team and to customers, in person and/or remotely. We believe that technical support should bring security and knowledge about our products, pre, and post-implementation, and further accelerate our customer expansion.
Visit customers and ensure the correct installation of our products
Provide support to the internal team, critically analyzing the quality of function and health of our products
Know and master the operation of our solutions
Provide and manage necessary enhancements based on installations and reported issues
Work with both business and technical teams to ensure the best project and meet the customers' needs
2+ years of experience in customer-facing roles
Previous exposure to mechanical and electrical engineering
Proven ability to build relationships with customers
Availability to travel in and out of the country
Availability to move to São Paulo/SP
Previous experience with electronics and energy projects
Proven ability to collaborate with multiple stakeholders such as business, technical staff, and clients to implement our solution
Competitive salary and stock options
R$800/mo for you to use with food in supermarkets, restaurants and delivery
GymPass so you don't sit/work all day
Optional fully funded English / Spanish courses
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
Day off during the week of your birthday
R$200 a month for remote work allowance
Mental health support: we cover 40% of the cost of your therapy
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Sports Incentive: R$300/mo extra if you practice activities
Up to R$5.000 bonus for referring new Blue Caps
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“If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders.
Instead, teach them to long for the vast and endless sea.” - Antoine Saint-Exupery