São Paulo Headquarters
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Customer Success at TRACTIAN
The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.
What you'll do
At Tractian we deeply value high-quality Customer Experience and view it as necessary to our success. As a Customer Onboarding Engineer, your goal is to perform the initial contact of our clients with our solutions. You are going to ensure that our customers are using what we offer to the fullest. Your end game is to make our clients happy and productive.
Perform the Onboarding of our solutions to our customers
Partner with our customers strategically to ensure the use of our CMMS to its fullest, helping them see the software as an ally to their day-to-day responsibilities and a booster to their results.
Ensure that they comprehend how TracOS™ and its tools that exist to provide them with what they need to be the best in class
Confirm that they have no doubts about the proper use of our platform while maintaining availability in case they want to double-check any information
Nurture long-term and trust-based relationships with our customers, always keeping their best interests in mind
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Graduate of a 4-year Engineering university
3+ years of previous experience with Factories or Engineering
2+ years of experience in Maintenance Routines (PCM Experience)
Diplomacy, tact, and poise under pressure when working through customer issues
Previous experience with CMMS
Previous experience with ERP system
Deep knowledge of our Product, since you will be in contact with customers daily
Strong communication and didactic skills
Familiarity with industrial machines solutions, such as temperature/vibration sensors or estimated energy consumption features
Competitive salary and stock options
R$800/mo for you to use with food in supermarkets, restaurants and delivery
GymPass so you don't sit/work all day
Optional fully funded English / Spanish courses
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
Day off during the week of your birthday
R$200 a month for remote work allowance
Mental health support: we cover 40% of the cost of your therapy
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Sports Incentive: R$300/mo extra if you practice activities
Up to R$5.000 bonus for referring new Blue Caps
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“If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders.
Instead, teach them to long for the vast and endless sea.” - Antoine Saint-Exupery