CareersCustomer SuccessCustomer Success Engineer

Customer Success Engineer

SĂŁo Paulo Headquarters

Why join us

TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.

Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.

Customer Success at TRACTIAN

The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.

What you'll do

As a Customer Success Engineer, your goal is to make our customers happy and productive. To work collaboratively with sales, product, and engineering. To set a high standard for how we serve our customers and to always communicate with empathy and respect. We deeply value high-quality Customer Experience and view it as necessary to our long-term success.


Perform the Onboarding of our solutions to our customers

Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects

Collaborate with our Sales team to manage renewals and expansions

Update all information in our CRM and put all updates with our customers

Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success

Study customer insights and help them understand what happened: every day you will be expected to access and check all insights from the last 24h

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment


2+ years of previous closing experience with Sales Applications, Factories, or Engineering

2+ years of proving experience handling customer needs under pressure with diplomacy, and tact.

Graduate of a 4-year Engineering university

Strong communication and negotiation skills

Bonus Points

Experience in industrial fields, reliability, and maintenance

Experience with SaaS B2B applications, Hubspot, and/or other CRM

Previous experience working in manufacturing plants or Engineering fields


Competitive salary and stock options

R$800/mo for you to use with food in supermarkets, restaurants and delivery

GymPass so you don't sit/work all day

Optional fully funded English / Spanish courses

30 days of paid annual leave

Education and courses stipend

Earn a trip anywhere in the world every 4 years

Day off during the week of your birthday

R$200 a month for remote work allowance

Mental health support: we cover 40% of the cost of your therapy

Health plan with national coverage and without coparticipation

Dental Insurance: we help you with dental treatment for a better quality of life.

Sports Incentive: R$300/mo extra if you practice activities

Up to R$5.000 bonus for referring new Blue Caps

See also

Customer Success Engineer

Atlanta Headquarters

Senior Data Scientist


Performance Marketing

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Product Manager

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