Remote
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Customer at TRACTIAN
The Sales team is the driving factor behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota.
What you'll do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
Drive customer accounts growth by delivering successful ROI and relationship building;
Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements
Business-driven mindset and customer facing experience;
More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
Experience in management of projects and small teams;
Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
Strong analytical and problem-solving skills, with a focus on continuous improvement.
Bachelor’s degree in Engineering or a related field.
Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
Valid driver's license with a good standing record.
Bonus Points
Maintenance specific experience with usage of CBM and CMMS tools;
Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive salary and stock options
Premium Medical, Dental and Vision Coverage
PTO: 15 days of paid annual leave
Long-term: Earn a trip anywhere in the world every 4 years
Optional fully funded Portuguese / Spanish courses
Day off during the week of your birthday
401(k) Employee Plan
Gympass, access to a large selection of gyms and trainings
Sports Incentive: Monthly bonus if you practice activities
“If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders.
Instead, teach them to long for the vast and endless sea.” - Antoine Saint-Exupery