São Paulo Headquarters
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions. This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.
Responsibilities
Oversee the successful implementation and adoption of our solutions within enterprise accounts.
Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
Analyze and report on account health, expansion opportunities, and risk factors.
Develop and maintain close relationships with key stakeholders and decision-makers.
Deliver insights and recommendations to improve product usage and satisfaction.
Collaborate with the technical team to address client-specific requirements.
Ensure contract renewal and manage commercial negotiations.
Requirements
Bachelor’s degree in Business, Engineering, or a related field.
Extensive experience in customer success or account management, preferably with enterprise accounts.
Proven ability to manage large-scale projects and implementations.
Strong analytical skills and proficiency in reporting and account analysis.
Excellent communication and relationship-building skills.
Deep understanding of customer success metrics and strategies.
Proficiency in HubSpot CRM or similar tools.
Bonus Points
Prior experience in B2B Enterprise Sales roles.
Advanced degree in a relevant field.
Fluent in English.
Compensation
Competitive salary and stock options
R$800/mo for you to use with food in supermarkets, restaurants and delivery
GymPass so you don't sit/work all day
Optional fully funded English / Spanish courses
30 days of paid annual leave
Education and courses stipend
Earn a trip anywhere in the world every 4 years
Day off during the week of your birthday
R$200 a month for remote work allowance
Mental health support: we cover 40% of the cost of your therapy
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Sports Incentive: R$300/mo extra if you practice activities
Up to R$5.000 bonus for referring new Blue Caps
“If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders.
Instead, teach them to long for the vast and endless sea.” - Antoine Saint-Exupery