Mexico City Headquarters
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Responsibilities
Develop and maintain close relationships with key customers.
Provide technical expertise during client meetings and product demonstrations.
Collaborate with sales and engineering teams to customize solutions for enterprise clients.
Monitor and analyze product performance within client environments, offering solutions for optimization.
Lead technical discussions with clients regarding product updates and future needs.
Facilitate product training sessions for clients and their teams.
Actively contribute to the identification of upsell and cross-sell opportunities.
Maintain technical documentation and support materials.
Requirements
Bachelor’s degree in Engineering, Business, or a related technical field.
Strong technical background with experience in customer-facing roles.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Knowledge of project management principles and practices.
Excellent communication skills, with the ability to explain technical concepts clearly.
Familiarity with enterprise-level client engagement and support.
Proficiency in using CRM and project management software, ideally HubSpot.
Bonus Points
Prior experience in B2B technical support roles.
Additional language skills apart from English.
Fluent in English.
Compensation
Competitive salary and stock options
GymPass so you don't sit/work all day
Sports Incentive: $1180mxn/mo extra if you practice activities
15 days of paid annual leave
Optional fully funded English / Portuguese courses
Carnet Card: $2,800mxn/mo for groceries and food
Earn a trip anywhere in the world every 4 years
Day off during the week of your birthday
“If you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders.
Instead, teach them to long for the vast and endless sea.” - Antoine Saint-Exupery