How The Fillo Factory, a US family-owned manufacturer of organic and specialty foods, cut downtime and improved food safety thanks to smarter maintenance with Tractian.
Challenge
Maintaining production efficiency while meeting strict food safety standards has become harder. Paper-based work orders, limited visibility into spare parts and technician workloads, were leading to unexpected downtime and stressful audits.
Teams were often stuck reacting to problems instead of staying ahead of them.
With regulatory pressure increasing and labor shortages adding strain, The Fillo Factory needed a more reliable, organized way to manage maintenance—or risk production delays, compliance issues, and higher costs.
How can we ensure uptime, optimize maintenance, and enhance food safety compliance without adding unnecessary complexity?
Solution
The Fillo Factory needed a system that was easy to use, fast to deploy, and built for preventive maintenance.
Tractian CMMS checked those boxes and allowed them to:
- Digitize work orders and track them in real time
- Set up preventive maintenance schedules and make sure they happened on time
- Get better visibility into technician workloads and equipment health
- Keep critical parts organized and available when needed
It wasn’t about adding complexity—it was about making it easier for their teams to stay ahead of problems, instead of constantly playing catch-up.
Impact
Since implementing Tractian CMMS, The Fillo Factory has seen major improvements:
- 82% increase in Mean Time Between Failures (MTBF): equipment stays up longer, with fewer unexpected breakdowns
- 47% reduction in Mean Time to Repair (MTTR): faster fixes when an issue arises
- 34% faster response time to maintenance requests: smaller problems get solved before they turn into bigger ones
- 23% increase in Preventive Maintenance (PM) completion: fewer surprises, fewer last-minute scrambles
- 17% less emergency work orders: more time for planned work
The real difference was control: instead of reacting to problems, teams could plan ahead, avoid disruptions, and stay audit-ready.
What's Next
By focusing on better planning, better tracking, and better use of data, The Fillo Factory built a more reliable, more efficient operation.
Their maintenance strategy is now aligned with ISO 55000 asset management principles and SMRP maintenance best practices, but more importantly, it’s aligned with what works for their people on the ground:
Clear priorities. Fewer emergencies. Safer food production.
